Lumina Homes Launches Lumina e-Text

13 October 2020

The Internet has been everyone’s best friend during the COVID-19 pandemic, but with so many users online at the same time, it has been difficult for some Lumina homeowners to request for their statements of account online.

 

Lumina Homes steps up to the challenge by going back to the basic SMS messages, which it finds effective and still convenient — introducing Lumina e-Text!

 

Lumina e-Text is an SMS service that uses keyword templates for specific type of inquiries. Now, customers only need to send an SMS template of their inquiry to (0919) 072-1399 or (0917) 818-1875 and they will promptly receive a response. Regular text charges will apply.

 

  • To know your outstanding balance, text LUMINABILL<space>10-DIGIT SALES ORDER NUMBER. Example: LUMINABILL 2500000000
  • To get your reference number for when you pay through local payment centers, text LUMINAREFNUM<space>10-DIGIT SALES ORDER NUMBER. Example: LUMINAREFNUM 2500000000
  • To view the list of available payment channels, text LUMINAPAYCTR<space>10-DIGIT SALES ORDER NUMBER. Example: LUMINAPAYCTR 2500000000
  • To know your last credited or posted payment, text LUMINALASTPAY <space> 10-DIGIT SALES ORDER NUMBER. Example: LUMINALAST PAY 2500000000
  • To know the total payments you have made, text LUMINATOTALPMT <space> 10-DIGIT SALES ORDER NUMBER. Example: LUMINATOTALPMT 2500000000
  • To update your mobile number on Lumina Homes’ system, text LUMINAMOBILE<space>10-DIGIT SALES ORDER NUMBER <space>11-DIGIT NEW MOBILE NUMBER. Example: LUMINAMOBILE 2500000000 09171234567
  • To update your email address on Lumina Homes’system, text LUMINAEMAIL<space>10-DIGIT SALES ORDER NUMBER <space>NEW EMAIL ADDRESS. Example: LUMINAEMAIL 2500000000 [email protected]

 

With Lumina e-Text, Lumina Homes is able to reach its homeowners quickly and vice versa. It provides its homeowners an alternative means — and a faster one, too — to access and update their account details.

 

Lumina Homes continues to find digital ways to better serve its homeowners this pandemic season. At the same time, this hones both Lumina Homes and its customers to practice cashless and online transactions, which are here to stay.

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